When you submit a support ticket please include all relevant information.
Please include where applicable:
Username
Transaction ID
Thorough description of the problem
Actions that resulted in the problem
Failing to include details will only result in delays in getting your situation resolved, or removal of your support ticket from the queue.
Support may ask you to perform certain tasks in order to help troubleshoot the problem and have it permanently resolved at the programming level. Please be courteous and follow the directions in order to make this entire system better for everyone.
Please also write your support ticket with respect and dignity. The support agent answering your inquiry is NOT likely to be the one who caused your problem or error, and there is no point in becoming angry with support staff. We are here to help in any way possible, and we understand you may be frustrated, however insults and threats will not be tolerated.